Vave Casino Privacy Policy

At Vave, we are fully committed to protecting the personal data of every player who visits our platform. This Privacy Policy explains how we collect, process, store, and protect your information when you use our services at vave.com. By registering an account or using our Vave online casino, you acknowledge that you have read and understood this document. We encourage you to review it carefully and contact us if you have any questions.

Who We Are

Vave Casino is operated by Chestoption Sociedad de Responsabilidad Limitada, a company registered in Costa Rica. We operate under a Costa Rica gaming licence and provide online casino and sports betting services to players in international markets. Our platform supports 18 languages and a wide range of cryptocurrencies and fiat payment options. If you need to reach us regarding data protection matters, please contact us at support@vave.com or complaints@vave.com.

Information We Collect

When you register or interact with our Vave casino platform, we may collect the following types of personal information:

• Full name, date of birth, and residential address
• Email address and contact details used during Vave casino login
• Financial information, including cryptocurrency wallet addresses and payment method data
• Identity verification documents submitted during KYC procedures
• Gaming activity, transaction history, and account preferences
• Device identifiers, IP address, browser type, and usage data
• Communications with our customer support team via live chat, Telegram, or email

We at Vave collect this data to fulfil our legal obligations, provide our services effectively, and maintain the security and integrity of our platform.

How We Use Your Information

Our Vave casino team uses collected data for the following purposes:

• To verify your identity and process account registration
• To facilitate deposits and withdrawals using your chosen payment methods, including crypto assets such as BTC, ETH, USDT, SOL, and others
• To administer bonuses, including the Vave welcome bonus, reload offers, weekly cashback, and VIP rewards
• To comply with anti-money laundering (AML) regulations and responsible gaming obligations
• To detect and prevent fraud, abuse, or any unauthorised access
• To communicate service updates, promotions, and important account notifications
• To improve our platform, games, and overall user experience

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing is required to fulfil our agreement with you as a registered player at our Vave casino
• Legal obligation: We are required to verify your identity, maintain records, and comply with applicable laws, including the Vave casino license requirements
• Legitimate interests: We process data to protect the security of our platform and improve our services
• Consent: Where required, we will ask for your explicit consent before processing certain types of data, such as marketing communications

KYC and Identity Verification

At Vave, KYC (Know Your Customer) verification may be triggered upon your first cashout request or when a transaction exceeds certain thresholds. We require valid government-issued identification, and our review process typically takes from a few minutes to several hours. We handle all submitted documents with the highest level of confidentiality and use them solely for the purposes of compliance and fraud prevention. Withdrawal processing at our Vave Casino platform may take up to 3 business days, with most requests completed within 10 minutes of approval.

Cookies and Tracking Technologies

Our Vave platform uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies help us remember your login preferences and ensure the smooth operation of the Vave casino app and web interface across desktop and mobile devices.

We use the following categories of cookies:

• Essential cookies: Necessary for our website to function correctly
• Analytics cookies: Help us understand how players navigate the Vave Casino platform
• Preference cookies: Store your language and regional settings
• Marketing cookies: Used to deliver relevant promotions, including Vave casino bonus code and promo code offers

You may adjust your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our services.

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, in order to operate our Vave crypto casino and sports betting platform effectively, we may share your information with:

• Game providers such as Evolution, Pragmatic Play, Play'n GO, NetEnt, Microgaming, Yggdrasil, Ezugi, and others
• Payment processors handling Visa, Mastercard, Google Pay, Apple Pay, and cryptocurrency transactions
• Identity verification and fraud prevention service providers
• Legal and regulatory authorities when required by law
• Customer support tools and communication platforms, including Telegram

All third-party partners engaged by Vave Casino are contractually obligated to protect your data and use it only for the purposes we specify.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law or our operational policies. Once your data is no longer necessary, we will securely delete or anonymise it. If you wish to request deletion of your account data, please contact us at support@vave.com.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by Vave:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to our legal obligations
• The right to restrict or object to certain types of processing
• The right to data portability in a machine-readable format
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact our team at support@vave.com. We aim to respond to all requests within 30 days.

Security Measures

We at Vave take the security of your personal data seriously. Our platform employs industry-standard encryption protocols, secure socket layer (SSL) technology, and strict access control measures to protect your information from unauthorised access, disclosure, or loss. Our Vave casino login system is protected by secure authentication processes, and we continuously monitor our systems for potential vulnerabilities.

Responsible Gaming and Data

Our Vave Casino platform is committed to responsible gambling. We use your activity data to monitor for signs of problem gambling and may use this information to enforce self-exclusion requests, deposit limits, or cooling-off periods where applicable. Player wellbeing is central to our operations, and we handle this data with the utmost care and discretion.

Restricted Regions

Our services are not available to players in the United Kingdom, the United States, ANJ-regulated France, and certain other restricted jurisdictions. We use IP detection and account data to enforce these restrictions. If you access our platform from a restricted region, we may suspend or close your account in accordance with our terms and conditions.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any material changes will be communicated via email or a notice on the Vave casino platform. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your data at Vave, please reach out to us through the following channels:

• Email: support@vave.com
• Complaints: complaints@vave.com
• Live Chat: Available 24/7 on our website
• Telegram: Available via our official support channel

We are here to assist you and are committed to resolving any data-related concerns promptly and transparently. Thank you for trusting Vave with your personal information.